Intercom
Here's everything Intercom is advertising at the moment. We pick these roles up from its careers site and check them again each day.
Intercom provides a customer service system that includes an AI-powered helpdesk and an AI agent named Fin. This system aims to improve customer experiences through features like an omnichannel inbox, AI ticketing, and automated customer messaging.
6 openings with this employer for “Ai/ml” View all jobs at Intercom
Open positions
Forward Deployed Data Scientist
Intercom
This role involves embedding with strategic customers to build Enterprise-grade Fin deployments, transforming how they scale customer support by designing, building, and implementing data-driven solutions. You will also feed insights from these deployments back into Intercom's product and strategy.
Senior Data Scientist - Growth
Intercom
The Research, Analytics & Data Science (RAD) team at Fin is seeking a Senior Data Scientist to drive evidence-based decision-making. This role will partner with product teams to improve the self-serve signup flow, trial experience, onboarding, checkout, and startup programs by analyzing usage, customer feedback, and competitor products.
Senior Data Scientist (GTM)
Intercom
This role involves designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, including account research and summaries, next-best-action recommendations, and renewal risk detection. The position requires end-to-end ownership from problem definition and data modeling to building production-ready tools with Python backends and React frontends.
Senior Data Scientist - AI Tooling
Intercom
The Research, Analytics & Data Science (RAD) team is seeking a Senior Data Scientist to design, evaluate, and ship AI-powered internal tools for Go-To-Market (GTM) use cases. This role involves owning the full lifecycle from problem definition to building production-ready tools, including Python backends and React frontends.
Senior Machine Learning Scientist
Intercom
The Machine Learning team at Fin is responsible for developing new ML features, researching algorithms, and rapidly prototyping solutions for customers. They work closely with Product and Design to bring ML models from offline testing to production, impacting customer experience across various channels.
Staff Machine Learning Scientist
Intercom
The Staff Machine Learning Scientist will play an active role in hiring, mentoring, and developing other engineers, while also identifying areas where ML can create value for customers and leading the technical direction for ML projects. This role involves conducting exploratory data analysis, researching algorithms, and working with engineers to bring ML prototypes to production.