Intercom
Here's everything Intercom is advertising at the moment. We pick these roles up from its careers site and check them again each day.
Intercom provides a customer service system that includes an AI-powered helpdesk and an AI agent named Fin. This system aims to improve customer experiences through features like an omnichannel inbox, AI ticketing, and automated customer messaging.
Open positions
Forward Deployed Data Scientist
Intercom
This role involves embedding with strategic customers to build Enterprise-grade Fin deployments, transforming how they scale customer support by designing, building, and implementing data-driven solutions. You will also feed insights from these deployments back into Intercom's product and strategy.
Senior Data Scientist - Growth
Intercom
The Research, Analytics & Data Science (RAD) team at Fin is seeking a Senior Data Scientist to drive evidence-based decision-making. This role will partner with product teams to improve the self-serve signup flow, trial experience, onboarding, checkout, and startup programs by analyzing usage, customer feedback, and competitor products.
Engineering Manager, AI Models Infrastructure
Intercom
This role is for an Engineering Manager to lead a team building and operating the foundational infrastructure for training and running AI models. The manager will empower engineers, plan roadmaps, and support ML Scientists and Engineers.
Senior Product Marketing Manager
Intercom
This role owns the end-to-end Product Marketing Management (PMM) work for Operator, Fin's internal AI Agent for customer operations. You will build the narrative, positioning, and go-to-market strategy to establish Operator as a successful product.
Senior Product Marketing Manager
Intercom
This Product Marketing Manager role will lead PMM for the Intercom helpdesk and new capabilities that help human support teams deliver great experiences with AI agent assistance. You will shape messaging, build the narrative for an AI-first helpdesk era, and establish Intercom as the choice for integrated AI and human support.
Senior Data Scientist (GTM)
Intercom
This role involves designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, including account research and summaries, next-best-action recommendations, and renewal risk detection. The position requires end-to-end ownership from problem definition and data modeling to building production-ready tools with Python backends and React frontends.
Account Executive, Small Business (French Speaking)
Intercom
The Account Executive, Small Business role involves managing the full sales cycle for Fin's AI agents, from prospecting to closing complex deals, and evangelizing AI transformation within a given territory. This position requires business fluency in French and a track record of exceeding quota in SaaS or DBaaS sales.
Manager, Account Executives (SMB)
Intercom
This role will lead a team of Account Executives focused on new business revenue in the EMEA region. The position involves segment strategy, planning, and building a high-performing team to accelerate logo and revenue growth.
Account Executive, Senior MidMarket
Intercom
As a Mid-Market Account Executive, you will manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, and evangelize the product to drive growth and adoption. You will also provide timely forecasts, maintain product knowledge, and create tailored demonstrations.
Account Executive, Enterprise (German)
Intercom
This role is for an Enterprise Account Executive focused on selling Fin, an AI customer agent. The position involves full-cycle sales ownership, driving AI transformation, and contributing to team growth.
Account Executive, Senior Small Business (German)
Intercom
This role involves managing the full sales cycle for AI agents, from prospecting to closing, with a focus on new business growth within a given territory. The Account Executive will evangelize AI transformation and articulate the value of Fin's AI agents to companies.
Senior Manager, Account Executives, Continental Europe (French/German)
Intercom
This role is for a Senior Manager to lead the Continental Europe sales organization, focusing on driving revenue growth, developing sales talent, and executing go-to-market strategies. The manager will lead a team of Account Executives focused on mid-market and enterprise customers.
Business Development Representative
Intercom
As a Business Development Representative, you will generate new business pipeline for the Fin Sales organization by engaging with prospects and customers, helping them understand the value of Fin through creative prospecting. This role involves cold calling, email, and social outreach to create and prioritize target account lists with Account Executives.
Staff Data Engineer - GTM
Intercom
This role owns the foundation of go-to-market decisions by building and running systems that define accounts, resolve duplicates, stitch subsidiaries into corporate hierarchies, source new accounts, and enrich them with signals, increasingly using LLMs and web research.
Application Security Engineer
Intercom
This role involves owning and engineering tier-zero security capabilities, designing and building customer-facing security features, and partnering with engineering teams to ensure secure product development. The position requires hands-on experience in application security, product security, or security engineering within a SaaS environment.
Cloud Security Engineer
Intercom
The Cloud Security Engineer will design and implement secure cloud architectures, build and maintain protective controls, develop detection engineering capabilities, and lead cloud security investigations and incident response activities within AWS environments.
Manager, Business Development
Intercom
This role involves managing and developing an EMEA Outbound Business Development Representative team to drive revenue growth and contribute to the broader EMEA sales strategy. The Manager will focus on coaching, developing, and empowering the team while fostering a collaborative, high-performing culture.
AI Infrastructure Engineer
Intercom
This role involves implementing and scaling training pipelines for large AI models and building optimized inference services for low-latency, high-reliability customer experiences. The engineer will also work on GPU-level performance tuning and collaborate with ML scientists.
Solutions Architect
Intercom
The Solutions Architect will act as a trusted advisor to customers, defining and demonstrating value throughout the sales cycle. This role involves leading technical discovery, delivering pre-sales experiences, conducting solution reviews, and designing Proofs of Concept.
Senior ML Science Manager
Intercom
This role involves managing and mentoring a team of over 10 ML scientists across Dublin, London, and Berlin. The manager will collaborate with leaders in ML, engineering, product, and design to shape the team's work and impact, while also expanding the team and promoting its brand internally and externally.
Senior Engineer, Infrastructure Platform
Intercom
The Infra-Platform team is hiring a Senior Engineer to build and operate the tooling and platforms that enable reliability, observability, secure deployment, and velocity for all engineers. This role involves automating infrastructure challenges, driving architectural evolution, and ensuring operational excellence for Fin's core services.
Staff AI Product Manager
Intercom
This role involves defining the vision, strategy, and roadmap for core AI systems that power Fin's AI platform and AI agent. The Staff AI Product Manager will work at the intersection of AI research, product development, and customer needs to build impactful AI products.
Staff Product Engineer, AI
Intercom
Product Engineers in the AI Group build systems powering Fin's AI products, working with ML Scientists to bring proof-of-concept code to production and partnering with product teams to shape AI-powered customer experiences.
Senior Customer Success Manager
Intercom
This role partners with large and complex customers to guide them through AI Agent transformation with Fin, focusing on adoption, automation rates, and business outcomes. Responsibilities include developing trusted advisor relationships, facilitating requirements gathering, collaborating with engineers on solution design, and monitoring usage patterns for optimization.
Senior Data Scientist - AI Tooling
Intercom
The Research, Analytics & Data Science (RAD) team is seeking a Senior Data Scientist to design, evaluate, and ship AI-powered internal tools for Go-To-Market (GTM) use cases. This role involves owning the full lifecycle from problem definition to building production-ready tools, including Python backends and React frontends.
Senior Product Designer
Intercom
This role is for a Senior Product Designer who will own end-to-end design for high-impact product areas, define new interaction patterns for AI-powered tools, and work closely with engineers and PMs to deliver high-quality solutions. The position requires a maker and doer with a deep passion for interaction design, product thinking, and pixel-perfect execution, operating with agency and autonomy.
Account Executive, MidMarket - French Speaking
Intercom
As a Mid-Market Account Executive, you will manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach. You will evangelize the product and provide timely and accurate forecasts.
Staff/Principal Product Designer
Intercom
This role is for a Staff/Principal Product Designer who will own end-to-end design for high-impact product areas, define new interaction patterns for AI-powered tools, and work closely with engineers and PMs to deliver high-quality solutions. The designer will be a maker and doer, focused on craft, interaction design, product thinking, and pixel-perfect execution.
Account Executive, MidMarket - German Speaking
Intercom
As a Mid-Market Account Executive, you will manage the full sales cycle for Fin's Mid Market customers, from prospecting to close, and evangelize the product to drive growth and adoption. You will also provide timely forecasts, maintain product knowledge, and create tailored demonstrations.
Senior Product Manager, Messenger
Intercom
This role is for a Senior Product Manager responsible for the Messenger product, a key channel for Fin's AI customer agent. The position involves understanding customer problems, managing the product roadmap, collaborating with engineering and design teams to build and ship solutions, and evaluating product impact.
Principal Engineer
Intercom
Principal Engineers at Fin lead the definition and execution of key strategic initiatives, building both back-end and front-end systems. They will work autonomously, mentor other engineers, and partner with engineering managers on technical strategy.
Senior Core Technologies Engineer
Intercom
This role involves enabling core technologies for Fin, focusing on scaling Elasticsearch and working with adjacent systems like MySQL and ingestion pipelines. The engineer will contribute to low-level systems engineering, Rails, and monolith development, aiming to improve product engineers' and ML scientists' ability to build simpler, more performant products.
Senior Product Engineer, AI
Intercom
Product Engineers in the AI Group build the systems that power Fin's flagship AI products, working with ML Scientists to bring proof-of-concept code to production and partnering with product teams to shape AI-powered product experiences.
Senior Software Engineer
Intercom
As a Senior Software Engineer at Fin, you will solve customer problems by building both back-end and front-end systems within multidisciplinary product teams. You will contribute to technical architecture, write Ruby code, and work with AWS, infrastructure, platform, and SaaS technologies.
Senior Machine Learning Scientist
Intercom
The Machine Learning team at Fin is responsible for developing new ML features, researching algorithms, and rapidly prototyping solutions for customers. They work closely with Product and Design to bring ML models from offline testing to production, impacting customer experience across various channels.
Staff Product Engineer
Intercom
This role involves building both back-end and front-end systems, contributing to technical architecture, and mentoring other engineers. The Staff Product Engineer will also play a key role in ideation, prototyping, design, and implementation of software.
Senior Product Engineer
Intercom
As a Product Engineer, you will solve real customer problems through the application of technical knowledge and tools within a multidisciplinary product team. You will build both back-end and front-end systems, working closely with designers, product managers, researchers, and data analysts to address scaling challenges and build a robust platform.
Staff Machine Learning Scientist
Intercom
The Staff Machine Learning Scientist will play an active role in hiring, mentoring, and developing other engineers, while also identifying areas where ML can create value for customers and leading the technical direction for ML projects. This role involves conducting exploratory data analysis, researching algorithms, and working with engineers to bring ML prototypes to production.