We have a fantastic new vacancy for a full-time Reservations Agent in our excellent Central Reservations Office based in Maldron Hotel Portlaoise. Reporting to the Central Reservation Manager, the Reservations Agent will take reservation calls and live chat enquiries for all of our hotels across Ireland, the UK and Continental Europe. Our Central Reservations Office is a busy and friendly environment to work in.
Your Job
- Making reservations for our 50+ hotels across Ireland, the UK and Continental Europe.
- Answer live chat queries from our websites.
- Processing and issuing gift vouchers.
- Helping customers with queries.
- Daily Reporting duties.
What You'll Need
- The ideal candidate will have experience in a busy environment, dealing with customer calls / live chat queries.
- Be a team player.
- Have strong organisational skills.
- High proficiency in the English language.
- Provide excellent customer service for all departments.
- Must be customer-focused and maintain high levels of customer service.
Hours of Work
- 5 days over 7 days, Monday to Sunday.
- Hours vary between 9 am and 8 pm.
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties €/£60
- Employee rate on rooms for all Dalata owned hotels 30% Off
- Friends & Family rate
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Pension access (Ask your HR Manager for local pension information)
- Development opportunities through our Dalata Academy to support your career journey
- Complimentary staff parking