- Role: To perform the main tasks outlined in a professional and courteous manner, focusing on delivering the highest standard of safety and customer service.
- Reporting to: Station Load Control Department Manager
Main Tasks
Desk Duties
- Liaise with tow driver, coach driver, toilet service agent and water service agent to cover these specific duties where necessary.
- Ensure efficient supervision of all FTC staff on shift regarding punctuality, recording of breaks and professional attitude
- Supervisor is to ensure all staff report back after allocated duties for review of Sky lynx and any other duties that may need to be assigned.
- Ensure to give a daily brief to staff before the commencement of their shift
- Maintain control of information and update of AOS
- Liaise with the POD regarding required information for stand allocation on a daily basis
- Communicate any operational changes to all interested parties via Flight Information System, telephone, telex
- Ensure that ground to air communication, phone calls, Sita Messages and emails are constantly monitored and actioned accordingly
- Ensure the completion of load sheets, manual or automated by FTC’s
- Ensure staff reporting for shift are aware and review memo books for sign off on new issuances.
- Ensuring the following 3rd Party handlers provide services to us in a timely manner: Crews, Catering, Engineering, Fuellers and any other suppliers.
- Ensure all electric Charlattes are on charge at the start of each early shift and the end of every late shift.
- Skylynx to be fully utilised for FTC allocating and check to ensure flight details are entered as per procedure
- If a delay is incurred, Reports need to be sought from involved parties and passed to ADO,DM
- Ensure all daily/monthly paperwork is accurately completed, filed and archived as required
- On staff reporting to work, agents need to be wearing the correct issue of uniform and PPE provided
- To monitor Aomis and communicate changes to staff.
- To maintain contact in a professional manner with other departments within in the company and also to our customers to ensure a smooth operation.
- Airside Duty Officers and Duty Managers must be kept informed of the daily operation, report any possible delays or envisaged difficulties in advance so that contingency plans can be put in place in advance.
- Allocations for the FTC must be reviewed -3 days in advance and changes communicated to Airside Control Manager.
- Utilise the compliance caution system as deemed necessary to deal with breaches of safety and procedure.
- Additional services such as handling for 3rd parties (I.e. – Signature, Universal, Swissport, Menzies) must be recorded and communicated accordingly.
- Radios, tablets, any software that is issued to personnel, must be signed in and out accordingly and signed off by supervisor on duty.
- Utilisation of 3D tracking in order to locate GSE and to ensure its correct use.
- Toilet and Water Service requests must be communicated to agents on duty and they must be released in good time to retrieve truck and perform such servicing.
- Completion of daily check lists for Airside Control Supervisor.
- Other Duties may be assigned from time to time.
Key Performance Indicators
- At least one-year experience as a flight dispatcher.
- Delta experience desirable.
- Ability to work well under pressure.
- Ability to perform at a Strategic Management Level.
- Excellent Organisational Skills and attention to detail.
- Excellent Leadership Skills, positive and winning attitude.
- Excellent Interpersonal Skills.
- Ability to be cost-efficient and to understand financial guidelines.
- Flexibility and ability to work unsocial hours.
- Safety / Security Awareness.
- Previous professional aviation experience desirable.
- Computer literacy essential.
- Contract: Full-time Permanent
- Salary: DOE
- Location: On-site