Job Description
The ideal candidate would have strong analytical skills and able to work on their own inititive.
Responsibilities include
- Managing the deployment, upgrades & support of the Ryanair DCS & Self Bagdrop Solutions across the Ryanair Group Network
- Supporting new site/DCS/self bagdrop go lives at airports/bases, both onsite and remotely.
- Liaising with Common Use system providers across the Ryanair Group Network regarding new installs, changes/upgrades to existing solutions & support issues, incl. but not limited to SITA, ARINC, RESA, Amadeus & Flight Solutions.
- User Acceptance Testing for all new installs, upgrades and changes to Reservations, DCS and Operational systems, incl. but not limited to Newskies applications, Website, Mobile App, Self Badgrop kiosks & Government Security Messaging
- Developing & testing all required changes with system providers when business rules change (both internally with Ryanair Labs/Navitaire and externally with 3rd party Common Use & Self Bagdrop providers)
- Supporting airports/handlers to troubleshoot any DCS/Self Bagdrop related issues, including travelling to site as required.
- Supporting Regional Managers with troubleshooting/investigating any DCS/Self Bagdrop related issues/delays
- Identifying IT requirements/enhancements for Ground Ops & preparation of use cases, test cases and test plans for identified solutions
- Liaising with Ryanair Labs to develop these solutions as well as identifying and informing them of the impact of their new solutions or changes to solutions on the operation from a Ground Ops perspective
- Liaising with the Ryanair Group Training department to co-ordinate GoNow go lives as well as to create & update procedures for Ground Staff regarding DCS, LDCS and manual check-in & boarding.
Qualifications
- Previous airport/aviation industry experience
- Familiarity with Newskies applications: Skyspeed, GoNow, SkyReports etc.
- Familiarity with Self Service Bagdrop Kiosks
- Proficient knowledge of Microsoft Office, especially Word & Excel
- Excellent analytical skills
- Excellent communication skills, both oral and written
- Ability to work on own initiative
- Ability to work in a high-pressure environment, and to work to deadlines
Additional Information
- Competitive salary
- Discounted and unlimited travel to over 235 destinations
- Death in Service Benefit – Up to 2 times of annual basic salary
- Additional yearly Annual Leave for long service (2 days after 5 years & 5 days after 10 years)
- Cycle 2 Work Scheme
- Unrivalled career progression